November 16th, 2004

(no subject)

I was shopping for jeans. I need a 33 leg, minimum, and about a 30/31 waist. I was in a shop where the left hand side was women's clothes, the right hand side men's. In the women's section they had all of a dozen pairs of jeans, all tiny sizes. So I went over to the mens, and lo and behold, they had some very nice green ones in my size.
I picked them up, and took them to the counter to ask to try them on.

Me: I'd like to try these on please. Are there any changing rooms free?
Girl Behind Counter : Those are men's jeans.
Me: Yeah, I know, you haven't got my size in women's.
GBC: Women's clothes are over there. *points*
Me: Yeah, I know. But you don't have my size, and I like these ones.
GBC: But they are men's jeans. For men. Women's are over there. *points quite emphatically*
Me: Didn't I just say I know? You don't have my size, I want these ones. Are you going to let me try them on, or not?
GBC: *sighs* Fine. *Hands me a fitting room tag*.

Perhaps she was just used to really thick customers. But I think, given that i've just spent ten minutes rooting around in the pile to find my size, that I would have noticed the big sign saying "Men's" hanging over them, the fact that everyone else looking through the piles was a bloke, and that all the pictures had men on them.

Then I went back to the counter, having tried them on.
Me: Just these please *puts down jeans and a long sleeves top i've picked up*
GBC: That shirt is a boy's too.
Me: I'm sure i'll live.
GBC: Are you sure you want these.
Me: Are you going to sell them to me, or should I shop somewhere else?
GBC: *huffy sigh* Right.

I just don't understand why she didn't want to sell them to me. I mean, I walked in wearing a boy's top from there (almost the same as the one I was buying, just a different design on the front) jeans, workboots and a men's leather coat. It's not as though I came in as some little girly-girl.

Oh, and the jeans fit perfectly.
jamie hyneman

i'm very annoyed >:o

in the past two months dhl have managed to mess me around a LOT.

the first incident was when i ordered a new mobile phone from o2. i paid for next day delivery as for the rest of the week i had things planned which meant that i wouldn't be in to collect it.

it gets to 7pm on the day of delivery and i still have no package. i ring dhl who inform me i need to ring o2 to find out the actual tracking number. so i ring o2, get the tracking number and then ring back dhl to find out where my package is.

dhl tell me that my package has not been classified as next day delivery so i can expect it in the next three or four days. i press them for an exact day and they tell me tuesday. tuesday comes, i cancel my plans and i wait in for the phone. and wait. and wait.

tuesday night i ring them up. "there seems to have been a problem with the delivery van, he had to turn back". i check the website. the package is listed as still being in the depot. i have to cancel the next day's plans to wait in for it and then i finally recieve my package.

i am currently in the middle of the second experience. i am right now waiting for a package that should have arrived on the 8th november. i ordered some books off amazon (one of which is important for my university assessment. if it arrives tomorrow - the day the assessment is due - then there will have been no point at all in ordering it). i selected the free delivery (which should arrive withing 3-5 days), amazon tell me the expected delivery date is either the 8th or 9th. it gets to the 11th (incidentally my birthday) and i check amazon again. i'm shocked to find out that my order is apparantly complete. i send them an email and they respond very quickly and very helpfully (take note dhl), informing me that it is in the hands of dhl and let me know the tracking number.

i put the tracking number into the website to find that they had apparantly attempted delivery on the 5th november. and "left a card". must have been an invisible card because there wasn't one left then. or on any of the other days they 'attempted delivery'. most of the attempted delivery times are listed as 6.14am, 6.31am, times when most people aren't up and so they can pretend i suppose that nobody was able to collect the package.

there are two things wrong with this.
1. my fiance works early so he was up at these times and would have heard the knock on the door (or god forbid THE ACTUAL DOORBELL)
2. not many people are even up then, what on earth is the point? i have a feeling the delivery people made it up.

i rang dhl again and told them i hadn't recieved a card through the door, otherwise i would have contacted them earlier. when i first spoke to the operator i told her the tracking number that amazon told me. she seemed very confused that i had the tracking number but not the card pushed through the door. she also seemed confused by my surname which isn't that hard and even owned by a few celebrities.

i managed to get her to try and arrange delivery for the 16th (today). she couldn't guarantee delivery before 12 (which is when i would have to leave to attend my lectures) but i'm so annoyed with dhl i have resolved to stay in until they deliver the package.

amazon themselves were fantastic but i will have to stop shopping with them if they continue to use dhl as their shippers, as the service is atrocious.
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  • lukadia

(no subject)

Hi all! I'm new to the community (Came in via Customers_Suck, where this type of post has just been banned). I don't think I'm being sucky with my complaint, butI want to make sure. So here goes:

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Thanks for reading this. I feel better just typing it all out.
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  • jumbach

Photos--Do Not Bend!!

Dear US Postal Service:
Thank you so very, very much for bending my 8 x 10 photos--which were clearly marked "PHOTOS--DO NOT BEND"--so that they can fit into my mailbox. I am very happy that you were able to bend them, so that I can enjoy having that well-placed crease in the middle of the picture. I am forever in your debt. I don't know what I would have done if I had opened the envelope and found the photos to be creaseless.

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  • alcina2

Mail order 'trick'

I bought some jeans today mail order, with the usual promise that if for any reason I decided not to keep 'em, I could send them back. The terms and conditions said I could only do this if a large tag attched to the jeans had not been removed. This condition sees reasonable...

EXCEPT... the tag was not attached to the jeans when I got them. It was unattached and loose while they were still in their wrapping. I'm trying to work out if this is deliberate deception or not. Has anyone else had a similar problem with a British mail order company that starts wiht the letter 'A'?
caesar is love credit: me

(no subject)

Reading some of these entries in here reminded me of a time we got a phone call at the house.
My mother used to work for KeyBank, so much financial 'stuff' went throuh KeyBank. The whole company was chock-full of morons, considering after she left the company, she recieved two extra paychecks.
Anyway, there's a grace period for payments on loans, but at one point they started calling the day after the payment was due. They'd call two times a day and it was wonderful; not. Not to repeat what happens over in customers_suck but, all their representatives had accents to the point where understanding them was difficult.
I was about 15, so it was about three years ago when one Saturday morning at about ten o'clockwe got one such call. I answered the phone, and had gotten yelled at enough times for handing the phone over to my parents that as soon as I heard the butchered names I said, "Hold on, I'm not sure," and since it was a Saturday in the middle of summer, I think it's believable that I may not know.
I mouth KEY BANK across the room to them. They whisper no. Okay, yeah maybe we were sucky customers NOT we had 15 days to pay the bill, leave us the fuck alone.
Anyway, I say they can't take the call and the lady can't pronounce George correctly, but she could spit at me, intelligibly, "Then who was that you were whispering to?"
I said, "None of your business," and hung up. For all she knows I could have been in bed with a strange man.

Hatehatehate KeyBank.