This morning, I went to my schools caffeteria to get some fries. I'm vegan, so they are pretty much only what I can eat there, and as it's 7:30 in the morning, few other places are open.
I get my fries from the lady at the "grill station" and grab a handful of ketchup packages (No more then 15 little packages, for the largest order of fries they sell, not that much) and go to the front to pay. The cashier flips out at me. "What are you going to do with all that ketchup?!!! That's way to much!!!11one I will charge you more if you don't PUT IT BACK.!1111"
Wow. I put about half of them back, just stunned. I couldn't even say anything, I was just so scared.
Yes, I like my damn ketchup. I use it all, I don't waste them. I don't mind paying more for them, I just don't appreciate being yelled at like I am a 5 year old.
Also, one time this same lady charged me for poutine instead of fries when she saw me pull out my meal card, intead of cash. I let it slide 'cause I didn't really care but now I realize that was her way of charging me extra without me noticing. (I saw it flash on the screen, but didn't say anything, it was like 50 cents more and I hate confrontation.) God, that pisses me off. It's university. Tell me the damn policy before you flip out at me or pull sneaky shit.
Anyways, I'm not going to buy food there anymore, because this woman just made me so sad. Either that, or I'm going to bring my own damn ketchup bottle and sit at a table near her register and pour it on... but I don't wanna sink to that level. :(
I work in the food service industry too, I know people can have bad days. I just don't think there is any excuse for that behavior.