It was last year, and I just got back in town after visiting a friend for Christmas. I had this huge suitcase that needed to be put inside one of the storage compartments under the bus because it simply would not fit. Things are fine and dandy. I pay the fee and kick back for the hour-or-so it would take to get back into town.
My stop arrives, I get off and go to locate my suitcase...only to find that it is NOT in the storage compartment at all. Keep in mind, this was one of those HUGE black things that was easily about 3/4 my height, and certainly bigger than everything else that was in that compartment. But the compartment was empty. No suitcase. Poof! Gone. Vanished.
I freak out, try to remain calm, and through some questioning, find that the bus driver apparently took ALL the luggage out at the last stop...and did not even bother to check to make sure it was retrieved before leaving the stop. That suitcase had easily about $200 - $300 worth of things in it and literally half my wardrobe, so I did not take this lightly, and was trying not to think of everything I would have to replace if I never got it back. I went to the higher-ups, and they called the stations near that stop to get someone to check to see if it was still there.
Fortunately, it was, but from the time I got to the station to the time I left, that suitcase could have been stolen simply because the driver did not feel the need to double check and make sure the luggage there was taken before driving off. The gentlemen who helped me handled the situation marvelously.
I never did find out what happened to that driver (I was fed up by that point, politely thanked them for their help, and went home), but I hope she got some sort of mark against her, especially considering the circumstances, it clearly was neglect on her part. I honestly have no idea what I would have done if that suitcase had been taken.
In any case, my bad_service.