Well, we called their internet provider to inform them that he had died and we needed to have the internet switched over to my grandmother's name. Instead, the lovely internet company sent us a letter that basically said, "We received your request to cancel your internet subscription. It has been turned off. Thank you for using [internet service] and feel free to call with any questions."
At no point did we ever indicate that we wanted the service turned off. At the time, my cousin was living with my grandmother and she needed the internet for school.
My grandmother was in no state to talk to them (she ended up dying two months after my grandfather) so I called as her.
( my conversation with the internet company in script formCollapse )