a corgi-dorable girl (athenagrace) wrote in bad_service,
a corgi-dorable girl

There is an art to emails, mkay?

I'm the chair of the environmental committee at my place of work. I love it, but it's a lot of work since we are horribly non-green. This is an exchange of emails I've had with one recycling company. The responses are just so . . . terse.  This is more a WTF/eyebrow raiser -- I'm not sitting in my office crying or anything.

Wednesday, November 19, 2008 7:48 AM
To Whom it May Concern:
I work at a nonprofit school in Atlanta looking to start a large(r) scale recycling program. I've looked at your website at the recommendations of others. Do you have a price sheet or some sort of brochure (preferably emailed to save paper!) that I may have to further investigate our recycling possibilities?
Thank you,

11/19/2008 08:08 AM
Thanks for taking interest in our recycling program, I will be forwarding this to *other person* who now heads up the School programs for recycling, and she will be more than happy to help you.
(note -- *other person* was CC'd on this email).

Wednesday, December 03, 2008 7:19 AM
*Other Person*
I haven't heard from you yet, so I just wanted to follow up.
Thank you,


12/03/2008 08:09 AM (from other person)

unfortunately, we are expanding our school program. I will keep your info in case we decide to grow the program in the future.

 Thanks for the inquiry.


Wednesday, December 03, 2008 8:22 AM

*other person*
Do you know of any companies that do recycling for schools?

Thank you,



*from other person*

Everyone does recycling for schools. We can do recycling for schools, just not on a no charge basis. Thanks

*other person*
We were looking to pay for the services.
Thank you,

I just left her a phone message as well. If she calls/emails back and is super nice I'll chalk this up to her having a bad day and delete this post.

I know, I'm nitpicky with emails. I really hate how some professionals treat emails as an excuse to ignore grammar and polite convention. You do not know me. Use a salutation. Sign it with your name (EVEN if your signature has your name in it). Follow up in a timely manner. Capitalize and use commas. Actually read the emails (I asked for a price list, so obviously I'm not looking for service gratis). Hell, make sense. I don't get how "expanding our program" means "we can't give you service" even though you do recycling for schools.

Just got a call . . . but not from *other person*. It was another person, super sweet, outlined about 15 different programs the company provides for schools. She was already typing up an email for me that answered all of my questions. She told me that other person had decided to "pass me along."




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