Kat (naiatlc) wrote in bad_service,
Kat
naiatlc
bad_service

Target Frustraion

This isn't like the worst ever. But frustrating none-the-less. I purchased a bunch of stuff during Black Friday sales yesterday, including 6 giant soft new bath towels for my folks. I paid with a check, which apparently was a cardinal sin. Later Friday night, I find nicer towels for like, $30 less, I buy those, figuring I can just return the other ones. So, today during a break at work I go in to return the ones from Target. Apparently they can only give me a gift card. Since I paid for the other towels already, Target money doesn't really help me. I understand not being able to give me cash, so I offer to have it credited to my debit card. No dice.
I realize this probably really isn't something the cashier can do anything about, so I ask to talk to a supervisor. No yelling, no cursing, just recognizing cashiers don't have override powers. The next lady I speak to, basically tells me take the gift card or come back. When do I come back? Sometime between now, and ten days from now. No idea when exactly, but somewhere around there. 6 full sized bath towels are kinda heavy to keep coming back with daily, so I ask to talk to her manager. I then get the store manager who cheerfully tells me "It's policy, no one can help you!" Thanks lady. I just wish someone had acted a little like they realized this was inconvenient and could tell me when I could do the return. Best of all? The money is already out of my checking account.
Tags: *grocer, didn't read the box/sign/instructions
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