devoncream4080 (devoncream4080) wrote in bad_service,
devoncream4080
devoncream4080
bad_service

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Unbelievable Arrogance!

This is a slightly older rant, but it still sticks in my craw.

So, I’d almost run out of my blood pressure medication and when I called to make an appointment, found out my doctor was on holidays. Now, I’ve been taking the same medication for several years and have been dealing with a particular pharmacy – LD,  at a particular location for about 12 years, BUT, it was not the only pharmacy I use. I also use one at my local grocery store if that happens to be more convenient, or another pharmacy nearer where I currently work.

I called the LD Pharmacy to see if they could advance me one weeks worth of my bp medication. The pharmacist has discretion on these matters and is allowed to advance medication should s/he see fit. When I identified myself, I was put on hold then the pharmacist came back on the line and coldly replied, “you need to see your doctor to get a prescription.” I explained that my doctor was on holidays, her office was closed and I couldn't see her until she returned from vacation.

“You need to see your doctor,” she insisted. Now, it’s not like I can get stoned on my medication, and I have no earthly idea what anyone would do with it if they got it from me doing a booming business selling it on the street for 5 cents a pill. I explained to her that I’ve been on exactly the same prescription for a long time and it’s important that I take it on a daily basis.

The pharmacist said, “It doesn’t look to me like you care if you take it regularly or not. There are huge gaps in your purchases. I don’t really think it matters to you if you go a week without your medication or not. You obviously don’t care. So, no, we won’t be advancing any of your medication to you without your doctor’s prescription.”

Now, I was thinking, WTF?????? Then I realized, this bonehead thought I don’t take my meds regularly because I don’t always buy it from LD Pharmacy! At this point I stopped being polite – because I was LIVID – and, boy, if I ever needed my bp medication, it was then. LOL!

I said, “I don’t know who you think you are, but your attitude stinks! Are you really that arrogant? The reason you’re seeing gaps in my purchases of my medication is because I don’t ALWAYS buy it from LD Pharmacy. Sometimes I get it at my grocery store and sometimes somewhere else.  I want to speak to the manager!”

The moron then proceeded to hang up on me. I called back and finally reached the pharmacy manager, explaining what had just happened. He was very nice and helpful and apologised for the moron’s behaviour. He said he knew I’ve been a customer there for years and of course they’d advance me the medication.

The best part? The moron no longer works there. I don’t know if she quit or was canned. Frankly, I don’t care.

Edited to clarify
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