.... she's making little frogs. (kikayume) wrote in bad_service,
.... she's making little frogs.

USPS bad service.

Boyfriend orders a lot of packages -- he collects comics. So a lot of them will fit into the mailbox. When they don't, our regular mailman is awesome and brings them to our door. We can always tell when he's not there because inevitably a package will get mutilated in order to stick it into our mailbox.

Early last week, he was out, and we had a priority envelope pushed into the mailbox so hard that both the top and the bottom spines tore open and would have ruined the comic inside had the shipper not packed them so paranoidly. It wasn't folded, mind, just shoved into the mailbox diagonally. Because of the slight lip on the mailbox, it was almost impossible to get back out as well.

So I called the post office, really only wanting them to make a half-hearted attempt to reassure me that they'd talk to the guy (in reality figuring it wouldn't accomplish a whole lot, but then if something DID get damaged, there'd be a history of it). A very unpleasant woman answered the phone, and I explained the situation, requesting that they ask the substitute to be more careful as the package had come close to being ruined.

Instead of an apology, I was informed that if I didn't want a package bent or broken we needed to write it on the package, and it wasn't their job to come to the door to leave packages. I was stunned. I really have to write everything that it's not ok to do to the package on the package?! "Please do not run over", "Please do not set fire", "Please do not give away to hobos" etc?

I called and complained at the national number afterwards, saying that the package itself wasn't that big a deal (it was ok, after all), but that I was really taken aback at her insistence that if we didn't want our packages mangled we needed to write that on the package. I understand that sometimes in transit accidents will happen, but yeesh.
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