I had a bad day yesterday, so I decided as a way to relax myself I was going to go get my nails done. I've been going to the same place for about a month/month and a half and I really like what a good job they do on my nails. I got there right around 6:30 (maybe a minute or two before) and they were hanging around outside so I asked if they were still open and they said "Yes". The guy told me to go sit at his table. I noticed the store had a "closed" look to it, so I went and looked at the sign...just to make sure I wasn't intruding on closing. (Like, say, they close at 6:30 but since I got there right at the time they were going to take me.) Sure enough, they close at 7. Knowing that it takes longer than half an hour to properly get a new set of artificial nails I asked if they were sure they didn't mind doing my nails tonight. The guy said "We open until 7. If we have no customer we go home early, we just ready to go home but you here and we do you." So just as he was getting ready to start he asked if I was paying cash. Um, nope. I never have cash on me. It turns out that they had already shut down their card reader for the night. I ended up having to make an appointment to come back on Monday.
Now, I understand they are a privately owned business, but...open until 7, in my eyes, means open until 7. Closing early, or shutting down your card reader before that, feels like bad service to me.