Blair (_strikes_again_) wrote in bad_service,

United Wireless does not want your business

Recently I bought a used phone without a backing to it at a United Wireless store. The buying experience that day was itsself mildly annoying.
I was told I could have my information flashed from my old phone, and it wouldn't take long or cost extra. I jumped on that so I wouldn't have to reprogram the numbers. I was met with a "holy crap, 65 pictures!? God this is going to take forever, are you sure you need them all?" ... Yes (it took roughly 3-4 minutes).

That day, I was given the option of taking the phone without the faceplate over the battery for 30 dollars cheaper, or I could wait a week (and potentially lose it because they had another 'interested buyer' coming back for it) and pay in full with the back. I chose to take it then and there- and asked them to tape the battery in (they did and really well, it never fell out). I was told the back would be coming in in less than a week.

I waited a week to check on the progress of the back-- their supplier sent the wrong color (gold, I had a silver phone). Understandable, "give us another week" they said. So I gave them two because I went on a pre-planned trip for a few days.

I come back and was told "they gave us the wrong color-- GOLD! We need another week" was their response. I asked if I could leave my number so I wouldn't have to keep going up there* to check on the progress of a tiny piece of plastic. No dice. So I wait ANOTHER two weeks to go in-- and this time just for laughs. At this point I had wizened up and priced out backs to phones on-line (I could get one in my phones color for 8 dollars including shipping) and ordered it. Keeping in mind this is about 5 weeks later, they were sent the wrong color- I keenly ask again, what color? because if it had been black or even some color remotely close to my phone I would have taken it. By golly, they were sent gold again. Oh and this piece of plastic would be costing me that 30 dollars they originally took off, "if you could pre-pay it, we'd been forgetting to tell you that".

So I kindly told them that I was going to be taking my lack of business with them else where to a company who actually would want my money.

At about 3:00 today I got a call on my phone. "Ms. Smith this is RealShittyWorker from United Wireless, we received our order and we are just letting you know that the back to your phone was sent in the wrong color. Let us know if you'd be happy with a Gold piece, otherwise we will send it back tomorrow. We will call you again in a week when our new shipment comes in".

First- they had to have gotten my number from the records from when they switched my phone over.
Second- why couldn't they have saved me 3 trips to the store and done that from the beginning?
Third- I told them I wasn't interested anymore, and NOW is when they get courteous.

*The reason I had to keep driving up there is they would never answer their phones. I had been in there before when the phone would ring and the employee would not answer it. I figured some companies take priority in in-store customers, this must be their policy. Apparently they take priority in no customers as I have also witnessed the same kid fiddling with his phone while the store phone rang.

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