Lynette (lynbug) wrote in bad_service,
Lynette
lynbug
bad_service

Boston Pizza (it's a long one)

Last night, my boyfriend, his mom and dad, brother and gf, my mom and I, all went to Boston Pizza to 'celebrate' my boyfriend's birthday. We all met at 4pm. We were seated quickly, the restaurant wasn't busy at all. We sat down, got drinks, and placed our orders.

I ordered nachos, no jalapenos or olives, extra sour cream.
BF (Craig) ordered the Boston Brute, no onions, and a side caesar salad
my mom (Donna) ordered Tuscan Penne
bf's mom (Maryanne) ordered wings and garlic cheese bread
bf's dad (David) ordered nachos, no jalapenos, with chicken
bf's brother (Kyle) ordered nachos with chicken
and brothers's gf (Caroline) ordered twisty bread and a greek salad.

It was also made very clear that Caroline had to leave by 5:30 to be at work for 6pm. We ordered at 4:10pm, and at 4:20 were finally brought drinks. 4:50 we all wondered where our food was, no appetizers had been brought out. At 5, Caroline went and found the waitress(Dorothy) since she had disappeared. It was made REALLY CLEAR that Caroline had to leave in half an hour, and we still did not have any food.

The waitress appeared at 5:10 with 1 plate of nachos (Kyle), and the order of chicken wings. Caroline AGAIN spoke up and basically said "If I don't have my food in about 2 minutes, I won't have time to eat it". The waitress then disappeared, and came back with a manager (Nick), who informed us that he was really sorry, yaddayaddayadda, and said our food would be right out. Nick came back a few minutes later with 2 plates of nachos, both were just standard nachos, with all the stuff on them. Both David and I spoke up about the error, told him how long we've been waiting, and AGAIN we said that Caroline needed to leave. Apologies came AGAIN, and manager Nick disappeared, and reappeared 5 minutes later with the salad, and the nachos made properly. He was followed by some dude with the rest of the food, that was thankfully made properly. All the food was finally on our table at 5:25p.m., an hour and 15 minutes after we ordered.

Caroline took one bite of her salad, and was disgusted, as the greek salad had some sort of oil all over it, but no spices (to constitute an actual salad dressing as written in the menu). Nick came back over, took that away, and said we could all have free dessert. whoopee. I would have rather had a discount off my meal, but no big deal, I'll take dessert.

BIG MISTAKE. We ordered the dessert at 5:45, and at 6:10, NO DESSERT. Nick was called over again, promised us it would be right out, etc, and we got it at about 6:30. We had been in the restaurant for TWO AND A HALF HOURS, and most of the time was spent waiting.

So, the service was INSANELY SLOW, our waitress disappeared, 2 ordered were wrong, our appetizers were brought out at the same time as the meal (defeating the purpose of the appetizer), we never once got drink refills, and when we were offered dessert, we waited for 45 minutes for the dessert. When we wanted to pay, we all just got up and went to the cashier type area, because waitress was still MIA, and Nick was busy consoling 3 other tables around us complaining about the service.
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