Janet Miles, CAP-OM (janetmiles) wrote in bad_service,
Janet Miles, CAP-OM
janetmiles
bad_service

I'm honestly not sure if this is bad service or customer suckage

I needed new glasses. Called the optometrist, made an appointment, and confirmed that I had the same insurance as last time.

Got the exam, and was told they'd bill the insurance and send us a bill for the difference.

Three weeks later, got a bill for the full amount; they no longer take that insurance, or are no longer contracted by that insurance, or something.

We paid it, obviously, because it was a legitimate debt, but now I'm wondering: was it bad service on their part to not tell me they didn't take my insurance anymore, or was it customer suckage on my part that I didn't call the insurance company before making the appointment?
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