After a week, no DVD. So I checked the status of my order on their website, and the status was "preparing order". It then said underneath that they expected it to ship on the 29th of September. I was irritated, because a)I never got any notification to say the shipping date had been pushed back, and b) it was supposedly in stock when I ordered.
So I waited, and yesterday (30th Sept) I went and checked the status again. Still "preparing order", and now no information about when it might be shipped. So, I used their contact form to send a quick query as to when it might be shipped. I got a reply today, in very poor English, saying the item was out of stock and they would ship it "as soon as possible". So now I still have no idea when it will get here, and neither do they. *sigh*