fluffdragbrat (fluffdragbrat) wrote in bad_service,

Dealership suck

So, my husband and I got a used car from a local dealership last November. Within 2 weeks, we realized that the remote starter that was factory installed was temper-mental and would start at best 3 out of every 4 attempts. We brought the car in because we got the extended warranty to see if it was fixable as this was a major selling point for us (I have major breathing issues so it is not good for me to get into an extremely hot or extremely cold vehicle). The day I was there with it, of course it started every try....fast forward to May and we discover that the thing has stopped working entirely. Well, we dumbly thought well....it COULD be because it is warm and we are using the AC...maybe it's just a safety thing and let it slide. It is now almost October and getting cold again. The starter is still not recognizing the remote function although the doors will lock and lights flash like it is attempting to start but it never does.
I called the dealership to see if this was still covered under our contract. They said it's covered BUT we have to pay a $200 deductible before anything could be fixed.
Correct me if I am wrong, but isn't this something that SHOULD be covered by them since we reported it immediately?!

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