hodgy_thesock (hodgy_thesock) wrote in bad_service,
hodgy_thesock
hodgy_thesock
bad_service

Amazon.com Suck

Amazon.com apparantly knows where I live even better than I do! 8D

Let me begin by prefacing this with the fact that I haven't shopped with Amazon since... well, years. And I've just remembered WHY.

Because my teachers are useless and can't figure out how to tell the university bookstore to order books (hint: IT'S NOT THAT HARD), half of my classes have required books to be ordered from outside sources. As bad as this is (I now get to wait in line AND scour the internet), I figure, why not buy from Amazon? Fewer buyers to deal with, and Amazon is well-known and safe to order from... right? 

Well, you'd think so, except for the fact that, along with how confusing their check-out process now is, apparently they have seen fit to change my shipping address, which I didn't even notice until, a month later, the books have still not appeared. Turns out, they decided to just randomly switch some of the letters and numbers around, now turning my address into some kind of nonsensical location which is 'undeliverable'. It seems like I should have noticed this at the time, really, but I guess I wasn't at the top of my game that day.

I'm not saying that Amazon.com is a complete beast-- slowly, as each book is marked as 'unable to deliver', they refund my credit-card payment, slow though it may be-- but I now have assignments due from these books, and unless I shell out beaucoup bucks for priority shipping, there is NO way I am getting them in time. So, hence, I am quite a bit pissed.

I am currently in the process of writing an angry (but civil) customer service complaint letter to Amazon, but I strongly doubt that anything will come of it. And I am still going to have to explain this to my professors. :( (And to spare some questions-- yes, I should have noticed that the books were missing before a month had passed. However, because one of the books was coming from a private seller, today is listed as the 'last possible day' that the book should have arrived. Hence, I was foolishly still holding onto the hope that it might make it here in time.) 

I'm just ... so, so furious, both at myself (why wouldn't I notice that they were delivering to a nonexistant street!?), and at Amazon.com. Why couldn't they just leave my address ALONE!? This post is a complaint, but also a warning: doubly-double check your address before doing ANYTHING with Amazon.com, because they know where you live better than you do! 
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