They currently have a "triple points" promotion, where you get (obviously) three times the points you would normally get. I bought two things in one day, on different receipts. I enter both at the same time. The first is quickly processed and the triple points were automatically applied. The second took quite a bit longer (About 5 days instead of the "maximum 72 hours" advertised in their email), and the points were not applied.
I call their help number, and, get a CSR. I tell her my problem, and she tells me that they would be posted at the end. I ask why the other one was posted automatically when the credits were posted to the account. She tells me that she'd look at it. I give her my account number and name, no problem. She then asks me for my address.
Now this is where the problem starts. I give the normal method of writing my address "<APT> <STREET NO> <STREET>, <CITY>, <PROVINCE>, <POSTAL CODE>, <COUNTRY>". She says that's wrong. I give her the alternate: "Apartment <APT> <STREET NO>
"If I give you the address, will you apologize?"
So she thenn tells me the address. She read it wrong, and mixed up two letters in the second part ("Narod" to "Norad"). I tell her, that it's not Norad, and yet again spell it out for her. At this point, she whispers "He is so dumb".
At that point I ask for a manager, and that I'm getting bad service. She satrts chukling and then goes silent. I actually ask her if she's still there, to which she replies "Yes" and she finally transfers me after me having to ask again.
Happy ending. I got extra points for my trouble.