What this woman said to me , quite loudly,was, and I quote: "Well I'm trying to talk to you but you're talking! The reason you can't hear me is you're talking! You need to stop talking and then you could understand me!"
But, just in case I'd been talking over her, because I couldn't hear that she was speaking, I apologized and said "I didn't mean to be rude, I just needed to let you know that you'll have to speak loudly."
she said: "Well, you already TOLD me that! I'm not STUPID you know! Can I talk now or is there more you wanted to tell me?"
Ok. Right. Clearly she adores her job.
So I asked her who she was and why she was calling.
She lost her mind and yelled that she'd already told me "a lot of times" and if I didn't want to listen maybe I didn't want my disaster assistance.
It turned out they needed a piece of information I'd left off my application, and involved calling another person. When I gave her the persons phone number she snapped, 'Is SHE gonna be able to hear me?"
I mean come on.
I don't even know who to say sucked, because I never DID get her name, and all I know is she was calling about my assistance application. I don't even know what agency she was with.
Fema? The state of Louisiana? The city of New Orleans? State welfare? City welfare? The red cross? no clue. I couldn't understand her and she wouldn't repeat it because she'd already told me "a lot of times."