Now for the question. I found a couple of templates for complaint letters because I didn't want it seem like I was whining and they all mention I should state what I'd consider the resolution to my problem and I don't really know what to say. They don't really owe me anything but at the same time this might be around an extra $15 that I'll have to pay even though I tried to resolve it as soon as possible. So I guess my question is, should I even bother to ask for some kind of resolution/compensation or just ask for this to be fixed and wait to see what they offer?
ETA: I decided to just say that I wasn't going to pay any fees that I incurred through no fault of my own. This morning I got an email saying that they'd look into it and then another email a couple of hours later asking to call them. The guy I talked to was kind of combative. He kept insisting that there's always a cashier and a guard there and he can tell by the timestamp on the transactions. I basically said that was fine and dandy but when I went there was no one there and I stayed for at least 20 minutes. He also didn't say anything about the help and lost ticket buttons not working. He told me that when I went to go get a new ticket they'd only charge me up until the time I tried to get it out on Saturday and they waived the fees from Thursday, Sept. 11th through Saturday, Sept. 13. So all in all everything turned out well.