"Did they give any notice?"
"What about my membership?"
A: The club has canceled everyone's memberships. You can go across the city to another location if you want.
"Will I be receiving a notice in the mail outlining that my membership is canceled and monthly withdrawals are deactivated?"
"Hmm.. No I'd like something in writing please."
A: *huffs* "Call this number" (hands me a card with a long-distance number written on it)
"So that's it? I just... don't have anywhere to work out now?"
A: You can go across the city to this other location if you want.
"Why weren't members notified?"
A: We're just.. closed. That's all.
As I was leaving, 3 other women went in to be told the same story and I've already seen a post about this in a Toronto area LJ community for people trying to find a new women's gym.
Bad Service is having your gym just up and close and not giving your members any warning or written notice whatsoever.