Bear (djmedieval) wrote in bad_service,

While we're on the subject of U.S. Bank...

My wife just left U.S. Bank because of a similar "You guys screwed the pooch and now you expect ME to pay for it?" situation.

Aside from the fact that the U.S. Bank tellers at our local branch act like they are doing you a personal favor on par with granting permission to marry their daughter if asked to, say, do a standard deposit, they also cannot do deposits correctly.

My wife and I are in the habit of cashing our paycheck, then going back through the line to deposit the cash into the account, so that the funds are available instantly. As usual, she filled out a deposit slip and deposited the cash into the account. That was last Thursday. Standard procedure for almost any bank is that cash deposits are available immediately. She checked her account on Friday night. No money. WTF? Okay, checked Saturday. No money. WTF!? Called the bank's 24 hour line, they said there is no record of the deposit. In the meantime, the account went into the negative because of automatic charges (online RPGs, etc) that processed that night.

Monday morning, bank manager says: "Oh! Right! Yeah, a teller messed up. Sorry!" A teller messed up a cash deposit? Good thing she kept her deposit receipt...

Last straw. Union Planters, you now have my wife's business.
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