yamikuronue (yamikuronue) wrote in bad_service,

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Badcock Bad Service

Ugh. When we were shopping for bedroom sets, we asked what the shipping times are like - they said they could have it in by Monday. When we purchased the set, they said they'd call Monday afternoon to schedule a delivery Tuesday. When they called Monday, they set up a time (between 11AM and 1PM) to deliver it.

So why did they wait until 9:15AM Tuesday to tell us "oh, we only have the bed frame, the other pieces are on backorder"?

It's a minor thing, obviously, but it irritated me. They said we should have it by NEXT Monday; if not, we're going to go back and get our money back and shop elsewhere. Don't they have an inventory system on the computers I saw at the registers that could say "this unit is on backorder, allow extra shipping time"?

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