Jim (jumbach) wrote in bad_service,

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I don't think they can hear me now. . . Bad!!!

(Crossposted from personal journal)

OK, that's it. I'm done. I'm pissed at Sprint PCS and may no longer be their customer after the end of the month. The last straw was a dispute letter that I sent back in early September about some roaming charges that (I believe) were mistakenly applied to my account. (My "home zone" is anywhere in the country, and since I was in California, how can I have been roaming?) So I wrote a letter with my August bill payment explaining how I think there is an error, and to please remove the charges OR let me know why the charges were correct.

By the time the bill for September's charges came, I still hadn't heard anything, so I included another copy of the letter.

Now October's bill has come. STILL no response. Plus, they're now charging interest on the $6.25--something I don't think they can do if it's in dispute. I called and asked about it, and they claimed they "never got notice of a dispute"--which, of course, is baloney, because I included the letter with two bill payments, and both of those checks were cashed. So when I tried to file a dispute, she said it was too late, because it must be done within 15 days. GRRRR!!!!

So I'm writing another letter, going into the mail tomorrow: I reserve the right to cancel my service and jump ship to Verizon if, by November 30, I haven't heard either a) that the bill was wrong and that it's been adjusted, or b) an explanation of why the bill was correct.

I have my phone and plan all picked out with Verizon. All I have to do is hit approve, and I'm a Verizon customer. Which actually works out better for me anyway, since as part of their "in" plan I can talk to any Verizon customer--including DeDe--as much as I want without using any minutes.

I was willing to forget the fact that they stole $150 from me (by claiming that I wasn't eligible for a free phone because I transferred an existing number, even though the paperwork--which I kept a copy of--specifically said that the rebate was good for all new customers AND existing customers transferring numbers to a new handset.) (That, BTW, may be actionable; good thing I don't believe in suing. I did, however, let the state Public Utilities Commission, the Federal Trade Commission, and the Federal Communications Commission know.)

I'm also willing to forget the fact that they never bothered to send me a letter when my contract expired back in May. That would have been nice to know.

I'm also willing to forget the fact that they claim they "can't" switch my service plan to a higher-priced one until next month. Even though I need the plan now, not next month, and am willing to pay the FULL difference in price ($10), not just the prorated amount ($6.67.)

I'm also willing to forget the fact that I had to jump through a lot of hoops to collect on their free towing service deal last year, and still ended up getting stiffed $75 or so. (Also, possibly actionable.)

But I'm not willing to forget about their intentionally "losing" my dispute letter. Not unless they make good on it.

SprintPCS, all I'm asking for is a $6.25 credit, or a letter explaining why that August bill was right. Or, if you'd prefer, I'll jump ship to Verizon next month and you'll never hear from me again. The ball's in your court.
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