The other day, I went to a local flower shop to get an arrangement for a friend whose grandfather passed. I walked in and to my left was a huge display of plants and to my right was a huge display of flowers. You think I'd be able to smell flowers, or at least some kind of greenery, right? Wrong. All I could smell was cigarette smoke. A lady came out to greet me with a lit cigarette in her mouth, and another guy was walking around behind the counter with a lit cigarette. I didn't want to be rude and walk out, so I stayed and asked a few questions about pricing, etc. After about 2 minutes, I couldn't stand it anymore and said "I'm sorry, I have to leave, I can't handle the cigarette smoke." The woman apologized and went to put her cigarette out, but I really couldn't stand it anymore. I coughed for about 2 hours.
Nothing says "Sorry for your loss" like a bouquet of roses that smell like Marlboros. Won't be shopping there again. This may not be terrible SERVICE, because she was mostly polite, but the fact that they're selling flowers, which are supposed to smell good, and I couldn't smell a flower at all in their shop, is really awful.
This is more general, but I can't stand seeing CVS employees standing right next to the front door smoking. You'd think that a drug store would have higher standards for that. I've sat and waited in my car for people to finish before walking my 2-year-old former preemie through a cloud of smoke. I talked to the manager about it once, just asking if he could ask his employees to move it down about 10 feet. He said he'd talk to them, but I saw him standing outside the next day smoking right next to the entrance.