manda (ph34rth3ll4m4) wrote in bad_service,
manda
ph34rth3ll4m4
bad_service

HP... ugh.

Alright, so, about three months ago I purchased an HP Pavillion dv6000, dv66838NR to be exact, from Circuit City. Total came somewhere around 1k USD. Seeing that it was under HP warranty for 1 year and that my warranty booklet said I can have it repaired at any authorized dealer, I opted not to pay the extra 200 bucks for an extended service plan. Anyway, went for credit with CC and got the nifty no pay for 90 days deal, awesome, I can wait for my grant money to come in to pay for this thing. Fast forward about two months. The fan starts sounding a little strange. Hmm. I didn't pay it much mind at first, my knowledge lies with software, not hardware. Didn't think much of it. After being given some advice on it, I looked at the fan [NOT by taking the computer apart] and blew out any dust it might have had [not with the canned air -- doing that without first stabilizing your fan blades can kill it], and no change. After about a week and a half, it gets seriously annoying. It progresses, louder, and louder, to the point where it's almost unbearable to sit around for more than 5 minutes. It is that annoying. It is at this point I go "Okay, something is DEFINITELY wrong with this fan.", casting aside the idea that maybe something was stuck in it, or it was just noisy. No, this thing is broken for sure. So begins the bad service...

This whole situation has me beyond angryCollapse )

Long story short: Expensive computer breaks less than 3 months after purchase, warranty says any authorized dealer can repair it, NOBODY will touch it, HP tells me I can send it in but not see it for at least a month. College student left with broken POS laptop that nobody will honor the warranty for.

What the HELL should I do now? :{
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