Nora (lanekim) wrote in bad_service,
Nora
lanekim
bad_service

Wendy's does make some delicious salads

I once ordered the "Crispy Chicken Caesar salad" at Wendy's. I paid for it and waited patiently as my salad was retrieved, as well as a bag and a fork, since it was to go. I even got croutons in a little bag. Finally, an employee came out and told me they were out of Caesar dressing.

"Oh. Well, it's a Caesar salad..." I pointed out. EDIT: I should point out that I said this not to be passive-aggressive, but in the hopes that this would help trigger someone realizing that they should give me the option of ordering something else.Does anyone have advice for what I should I have done in this situation? I would have been happy ordering something else, but I don't think it's unreasonable to expect to be told when you place an order that they're missing an integral ingredient. Or to be offered a refund/exchange immediately. I mean, I can't be the first person to whom this this happened.

EDIT: I don't expect employees to know instantly when they've run out of something, but to be able to respond more quickly or offer an alternative rather than just stating a fact that doesn't help me obtain something I already paid for. In essence, I felt like I was being told, "We don't have what you ordered, so too bad." The bad service is in having no idea what to do or how to respond when you can't deliver something that has been promised. And yes, I agree, it's not that bad of service, but it was annoying and inconvenient and therefore worth sharing and seeking advice on.
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