★ (xchanceofrainx) wrote in bad_service,


We got Comcast today.

I was a little hesitant, because it seemed that every time we went in the office, SOMEONE was complaining. However, anywhere I've lived, it seems to be the monopoly, and now that we're living in this small town, it's either Comcast or suffer. LOL.

I was also a little hesitant, because I worked all day, but my boyfriend was off. My boyfriend, as much as I love him, is not assertive and doesn't know much about hooking up TV/internet/phone. I used to work for an inbound call center that dealt with another cable provider, plus I took a networking class, so I can stumble by.


1) Drilled a hole in our wall without our landlord's permission. I doubt they'll mind, but it's the principle of the thing. He said running it through the vent was a fire hazard. That's understandable, except a) the vent is a cold air return, which is obvious when you look near the ceiling and see several furnace vents. and b) I've lived in this apartment before for nearly a year and a half, and we had not one, but TWO televisions wired through the vent by another Comcast tech with no issue.

2) Randomly moved my furniture around. Seriously. He shoved my laptop (the monitor is cracked) and monitor aside to put the modem and the phone, which was next to the TV. He also moved the fan into the corner because he decided to just get plug happy next to my desk. I'm genuinely OCD, plus I've spent nearly a week moving and putting things just so. To come home and see everything all clustered and messy freaks me out to no end.

3) Left no documentation on the modem. When we had Comcast in Colorado, we did the self-install, and I got a CD and oodles of documentation. This time...nothing. On top of it all, he led my boyfriend to believe that we wouldn't have internet until we bought a router...at Best Buy. The closest store is an hour away, in Pittsburgh, because we live in BFE. WTF? Yes, we'll need one when the boy gets his desktop working, but to get the internet itsself? Uh, no. And thanks, I can get a nice, cheap Belkin router at Wal-Mart that works just fine.

4) Our new phone number is apparently attached to our account. I put it in when I started the automated system and the tech had my account up by it. However, I couldn't figure out why no one in my family was answering their phone. Even though the account is in my name, it's coming up Robert Rockwell. I guess that's better than it coming up in my ex's name, who also used to live here back in the day, but WTF x 2?

5) I'm supposed to juggle laundry, groceries and the digital box in the morning because the only way to get a DVR expeditiously is to take it down myself and exchange it, because I would have had to wait three weeks for them to install it if I hadn't. It's a waste of a box, because they're always low it seems. Whatever. I need to go down there anyway and sort out the phone issue.

6) The tech who I talked to about the lack of internet install documents basically made fun of my e-mail choice. Thanks.

The only good thing that happened was that he left tons of cable in the bedroom because we're still not sure how we're setting it up, and he did that so that we'd have more options than squeezed against a wall.
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