I felt really bad for the guy. I asked my dispatcher (boss) if we could do it for free because he was a new customer, new to oil and he'd actually chosen to go with us. NOPE. I know that sometimes you just can't give all customers an inch or they will take a mile but I don't feel that would have been the case here. I also think that if I could have gone above me boss to the owner, he would have done it but then when I do that, I get bitched at for going over his head.
Despite the fact that I work for this company, I feel that was bad service. It's not the first time I've witnessed them providing bad service either. This is why I'm searching for a new job. I don't like to be forced to provide bad service. :-( Sorry.