andi pants (anairdna) wrote in bad_service,
andi pants

kroger pharmacy suck

Since Kroger is the closest pharmacy to me, its where I take my prescriptions to be filled.

I have one I refil every month. Having an actual prescription for it is new to me, I was having to run to Planned Parenthood during their weird hours to get my refils. Pharmacy makes it easier.

This month, I did the easyfill rx online system, because if i go in, no matter what it is or how busy/not-busy they are, its a minimum of a 30 minute wait(my medicine is on a blister card. not counted out into a bottle. just a card, and a plastic case). I put in my info, the prescription number, and the particular pharmacy's phone number, all easily visible on my label. I choose that its ok to pick it up the next day. This was friday afternoon. I get a confirmation screen with the address of the proper pharmacy, and that it will be ready after noon on saturday. I had a busy weekend and made it over there today before my every-other-sunday gaming group, which i was already running a little late for, due to other circumstances. I have to stand at the counter for about 5 minutes before the guy gets through text-messaging and comes to help me. He goes to look for my prescription, can't find it. I say it should be, since i submitted it 2 days prior on the easyfill system, and got a confirmation. The girl working drive through SNARLS at me that its not there, and how its not THEIR fault, and the guy tells me i can come back later, they're open til 6. At this point I'm getting a little bit livid, as I'm running late, I don't feel good, and I don't have time to come back. I mention that I really don't have the time to wait, and the drive through girl snarls something about how poor planning on my part doesn't constitute an emergency on their part. So I'm getting pretty close to raising my voice, and just ask if there's someone else I can speak to. They tell me no. Finally the pharmacist comes over and starts shouting me down that they'll go GET my medication, and no one ever said it would take 30 minutes(which, true, i guess. i did presume that since it always does.) 10-15 minutes later, they hand it to me and ring me up, glaring at me the whole time. Apparently one computer had "no record" of it, but another one did?

I guess can understand that things get lost and all(though its rather annoying since that system is meant so people don't have to wait around, and i had a confirmation message that it went through), but there was no reason for the attitude they gave me over it.

(tl;dr-pharmacy clerks quite rude towards me for an error on their/their systems part)
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