the Schwarzschild Ulna (aeolian_harp) wrote in bad_service,
the Schwarzschild Ulna

Almost funny

So, I'm not one of those people who thinks everyone in the world needs to accommodate monoglot English speakers, but when it comes to tax, especially when you're in a country that taxes people up to 50% of their income, you'd think it would be important that non-native speakers could actually call their tax information in.

I got a job in Denmark. I know intermediate-level Danish, but not enough to understand it very well aurally, and I work for an English-speaking company. I needed to call in my information to report to the tax office. I tried at least two or three times to get through the automated Danish phone-in service, but failed every time. Finally, I gave up and pressed "9" for "English language assistance" (which the recording says IN ENGLISH).

Someone answers "English language assistance" in Danish. I say, "Hi, I would like to be sent a tax card, what do I-" and am immediately transfered to a different line, which is the same automated recording I had tried to get through earlier IN DANISH.

So I tried again. Same thing.

My co-worker also tried to get English language assistance and the same thing happens to her.

Finally we both have to resort to having another co-worker call for us and help us through the process.

Funny that the "English language assistance" was neither in English, or did it assist us. If I hadn't been able to file my information I guess I could keep that extra 38% of my paycheck, then....

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