on_my_heart (on_my_heart) wrote in bad_service,
on_my_heart
on_my_heart
bad_service

 So I got to Dunkin Donuts, and I want a delicious iced coffee. I go up, order, the whole schpeal.  I'm in a rush, and it's super fast, so I'm happy.
I get my coffee, pull out, take a sip, and it's totally wrong.

Versus going through the drive through again, I just go in- communication will be easier face to face versus through a tiny static box.

Me: Hi, I just got this, and it's totally wrong. It's supposed to be french vanilla, and sweet, it's dark, and...some kind of berry flavoring?
Employee: Oh, no problem, I'll fix it right away, this has been happening a lot today?
Me: Oh...?
Employee: Yes. The guy working drive through does not speak English.
Me: At all?
Employee: At all. None.


I was so shocked at that moment, I got my (correct) coffee and left. WHY. Would you EVER put someone who does not speak English (at all) taking orders? Especially if it was happening 'a lot' that day? 

Edit: I called corporate for some kind of explination/anything, and they simply replied that they are an equal opportunity employer. Which I agree with 100%, however...there are many more jobs in a DD than taking orders.
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