Oh, simple thing, where have you gone? (simply_blah) wrote in bad_service,
Oh, simple thing, where have you gone?
simply_blah
bad_service

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Shopping at Lane Bryant.

TN is having a tax free weekend on clothing and school supplies. With money and coupon in hand, I go to the mall and head to Lane Bryant. None of the tops look good on me and in the end I go to the register with a pair of pajamas that won't embarrass the snot out of me at Dragon*Con and a pair of denim trousers which look pretty nice on me. The fit is good.

But I can't use my coupon on the pair of jeans. I ask why not. I'm told that because they are Right Fit crappity crap I cannot use my coupon and it says so on the coupon. I didn't see that. So I decided to not get them. I also got angry but I told the two ladies working their that I knew that they were not responsible for it. I wasn't mad at them. I used to be a manager type person there. I know what it's like. They really do have no control.

Let me give you a bit of backstory, Lane Bryant got rid of all their bootcut, flare, low-rise bootcut in favor for this Right Fit crap. It doesn't fit me right. I want the old stuff back. Those jeans actually fit me and I knew exactly what to get.

I'm told that I can use my receipt to go online and leave a complaint. I say that I've left several about this. I say that it's pretty lame to restrict jeans and dress trousers (and about 65% of the store is the Right Fit stuff).

Before coupons couldn't be use with other coupons, stuff not made by Lane Bryant or clearance. Then the Perfectly Price stuff came out which at the time was just camis and their plain v-neck and crew neck t-shirts. And now it's pretty much everything. You can't use a coupon on most of the dress trousers. You can't use a coupon on any of the knit shirts. I couldn't use a coupon during the buy 2 bras get 2 free event. It's just lame!

But that's not what filled with bile and vitriol. No. That came after I just gotten the jammies. One of the ladies says to me.. "You know most of our denim is over $50 so the jeans really are Perfectly Priced."

RAAAAAAAAAAAAAAAAAAAAAAAAAAAGE! RAGE BUILDING! 100 out of 100!!!! DO NOT FUCKING PATRONIZE ME YOU GOD DAMNED POORLY DRESSED, MULLET INFESTED, PISS POOR EXCUSE FOR AN ASSOCIATE, UGLY HAG! GET A HAIRCUT THAT LOOKS LIKE IT CAME FROM THIS CENTURY. STOP WEARING YOUR DECEASED GRANDMOTHER'S ELASTIC-WAISTED, PEELY, LOOKS LIKE IT CAME FROM WAL-MART CLOTHES AND DON'T TALK DOWN TO PEOPLE!

There's not a big difference in a pair of jeans that cost $44.50 and a pair of jeans that cost $49.50. I know what the prices are, thank you.

It's by no means the worst customer service that I've ever had but being talked down too? I could do without. I get the companies want to get the most money they can but restricting half of the store is more than just a bit insane.
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