Kirsty (aphrael) wrote in bad_service,
Kirsty
aphrael
bad_service

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Parcel Delivery Bad Service

I'm a bit sad I've had reason to post so much in here lately!

I have had issues with my postman for a while, and also with the parcel delivery contractor who works my area.

My postman keeps folding my mail to put it in my letterbox, even if it has DO NOT BEND written on it. He's bent gift cards, wedding invites, photos, you name it. Until now I haven't said anything because I have a suspicion the mailbox for this house isn't regulation size, and I didn't want him to kick up a fuss and ask for it to be replaced. However, I live in a rental property and yesterday, after he bent another gift card, I figured if he asked for our letterbox to be made to regulation standards, the landlord would have to do it anyway.

The parcel delivery contractor keeps just leaving cards in my mailbox instead of knocking on my door and, you know, actually trying to deliver my parcel. Again, I hadn't said anything up until now because although I was 90% sure I was home at the time, I figured there was a chance I was asleep and missed him, or had popped out. But it happened yesterday, and I was up from 07:30 onwards, because I was expecting a much-anticipated parcel. I went out to the mailbox at 12pm and there was a card in there, so I snapped and thought I'd report it.

A little note: I worked for Australia Post for two months last August. It wasn't long, but I worked in the complaint call centre, and so got very familiar with processing complaints exactly like mine above. What happens is, the details of the complaint get forwarded to the relevant delivery centre, and then addressed with the postman/parcel delivery contractor. They usually deny it, and their response is put into the complaint case, then it's shut until another complaint is received against that same postman/parcel delivery contractor. Another reason I've been holding off so long with complaining is that I know it usually doesn't do anything, but I thought it was worth a try.

So I called, got an old colleague, and made my complaints. No bad service there.

However, at 08:30 this morning, someone banged on my door extremely hard. Now, this is how the parcel delivery guy knocks, so I hop out of bed, all excited (because the parcel I picked up yesterday wasn't the one I was looking forward to so much) and open the door. Indeed, it is the parcel delivery guy - and he is PISSED. He started off straight away by saying, in an aggressive tone, that he rang the doorbell twice yesterday and knocked once. Bear in mind that I've just gotten out of bed and I'm not terribly awake. It took me a moment to connect what he was saying with my complaint. He continued on, saying I complained about him. I asked him what time he knocked, etc - he said 07:40. I said I was awake then. He said he didn't care, that he rang the bell and knocked. I told him the bell didn't work, but I said I understood he didn't know that, so I didn't mind that, but I never heard him knock, and my bedroom is right next to the front door (and he always bangs like he's trying to smash the door in). He told me to tell Australia Post my doorbell doesn't work. I told him there was nowhere for them to store that information. He started ranting again, very aggressively, that when I complain he gets a slap on the wrist, and he didn't do anything wrong, blah blah blah. I told him that I didn't appreciate him coming and harassing me about a complaint I made when he doesn't even have a delivery to make at my house, said goodbye and shut the door, because he was making me feel very intimidated and he was raising his voice a lot.

Now, I'm terrified that I'll never get my parcel, because my Mom has always told me never to upset the people who deliver the mail because they can make life very difficult. Also, I think it was extremely inappropriate that he came to my house and spoke to me like that - the reason there is a call centre is so you can complain to a third party, who manage the complaint for you. This is so you don't have to potentially get into an altercation with the mail delivery people.

Btw - I have now stuck a piece of paper over the doorbell, that says "Please knock." Tbh, I forget we even have one because we've been here over a year and it has never worked.
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