Every single time I went back they had the wrong insurance information, and sometimes even quoted me a different co-pay. Every. Single. Time. And every time we went through the same routine: I told them the information was wrong, they took my insurance card, did whatever they needed to do to supposedly enter it into the system, and the next time I came they would quote me entirely different information than the last time.
At my last visit I even told them that my information was different every time I came in, after they told me for the sixth time that my insurance information was incorrect.
How does this happen? I worked with about three different secretaries. Is the computer system just stubborn or did they all neglect to erase the outdated information?