the Schwarzschild Ulna (aeolian_harp) wrote in bad_service,
the Schwarzschild Ulna
aeolian_harp
bad_service

Annoying.

I started seeing my dermatologist when I was at the tail end of being covered by my father's insurance. I saw the derm monthly from January to July. By February I was under a different insurance plan. I presented my insurance card, the secretary made a photocopy of it and entered it into the system.

Every single time I went back they had the wrong insurance information, and sometimes even quoted me a different co-pay. Every. Single. Time. And every time we went through the same routine: I told them the information was wrong, they took my insurance card, did whatever they needed to do to supposedly enter it into the system, and the next time I came they would quote me entirely different information than the last time.

At my last visit I even told them that my information was different every time I came in, after they told me for the sixth time that my insurance information was incorrect.

How does this happen? I worked with about three different secretaries. Is the computer system just stubborn or did they all neglect to erase the outdated information?
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