Jennifer (buran) wrote in bad_service,

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Chase Banking website not working... isn't allowing me to log into my online banking. It claims that Javascript isn't enabled in my browser, when in fact it is. (I verified all of the settings to make sure, and I'm an expert-level user, so I know I didn't change anything and I know I'm using a browser that meets all system requirements, esp. since they support Netscape 6.x. Same browser!)

So I fill out their form to report this, and guess what: I hit the submit button only to receive a 404 error page that informs me that I should search their site for the page I'm looking for.

All I want to do is check to make sure my last payment was received! I don't want to have to fire up Safari just to do that...

For a major bank to throw out customer feedback like that is inexcusable. (I'm hearing-impaired, incidentally, and dislike using phone banking, so the web interface is important to me.)

I'm posting here because it seems appropriate somehow. Could someone else with Firefox and a Chase credit card try logging in?

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