It was after Christmas and I had gotten a lot of VS giftcards. I was saving them for the semi-annual sale. I got up early and went a few minutes after they opened and shopped around.
While I was being rang out, I noticed that a hoodie I had chosen priced at $15.99 from $34.99 had rang up at the $34.99 price. I thought maybe the price would correct itself in the end and it would be fine. So I dont say anything, but I check my receipt after I left and notice that yes indeed I had been charged full price.
At this time, I was working retail and I know how it is when customers get bitchy over things, so I didnt want to make a big deal out of it. The hoodie WAS marked with a sticker priced at $15.99. So heres where the bad service comes in.
I go back in and go to a different cashier. I explain politely what happened and was hoping they could just put it back on my giftcard.
The woman I went to took one look at the hoodie and said
"This isnt on sale. Somebody just stuck that there"
I told her there were other ones right next to it that were marked the same and she kept repeating the same thing.
At this point Im getting really upset because all I want is the difference and the least she could do was go check.
Finally she gets the manager and the manager comes back and confirms that YES the hoodie was infact on sale and to do the price adjustment.
After she corrects it she takes the hoodie and throws it on the counter behind her. She stands there staring at me and I say Can I have my hoodie back please?
And she throws it on the counter. I didnt get an apology from her or the manager either.
I emailed Victorias Secret and let them know, but I went to the same store a little while later and nothing had changed.