MaitriBath&Body (whimsyjazz) wrote in bad_service,
MaitriBath&Body
whimsyjazz
bad_service

Myfamily.com - WTF??

In April of 2007, I signed up with Myfamily.com which is a website where you can create a site for your family members to join and post pictures and other communications for each other. I created two of their free sites: Smiths (my family); and Jones (my DH's family). Then I paid $29.95 for a paid site called Friends (for three friends of mine that I'd been overseas with and wanted to keep in touch with).

Now first of all, the website kept timing out on me when I was entering people's email addresses to invite them to the website. So my relatives got multiple invitations to join my sites. Oops, sorry about that. After about a month or so, I realized that none of my friends or family were even remotely interested in signing up for this site. Whatev. So I tried to delete the sites. Myfamily.com has an absolutely STUPID ASS way of deleting a website that was created through them. You have to go to their customer service section, and fill out a web form that has to have very specific parameters (i.e. the words FINISHED DELETING have to be in the subject line, in all caps, etc). I thought at the time that I had deleted my sites.

Late last year, I cancelled my Mastercard after transferring the balance to a 0% fee card. That Mastercard was the card that Myfamily.com had on file. So, in March of this year, they contacted me and said that I needed to give them a current credit card in order for the auto-renewal of my Friends site to occur.

I was perturbed by this, since I thought that I had already deleted my three sites. I traipsed off to their website and again went through the ridiculous rigamarole of sending them a "FINISHED DELETING" email after I had again deleted the sites that I had already deleted a year before.

After that, I received an email from them that it had been done. Observe (and this has most recent communication first; you can scroll down to see the original message that I sent this person):

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

We will assume your issue has been resolved if we do not hear from you within 72 hours.

Thank you for allowing us to be of service to you.


If your issue remains unresolved, please update this question here.


Subject
Finished Deleting

Discussion Thread
Response (Iliana) 04/11/2008 04:41 PM
Dear Whimsyjazz,

We appreciate your message.

Your site has been deleted.

If there is anything else with which we might assist you, please let us know.


Iliana
Member Solutions
MyFamily.com

"Connecting and Strengthening Families through the World Wide Web"

MyFamily.com Technical Support:
http://myfamily.custhelp.com

Customer (Whimsyjazz) 04/11/2008 03:55 PM
Thank you, yes please go ahead and delete "Jones" as well.

Response (Iliana) 04/11/2008 02:07 PM
Dear Whimsyjazz,

We appreciate your message.

I have just deleted 3 sites. It only leaves one called Jones, would you like that one deleted as well?

If there is anything else with which we might assist you, please let us know.


Iliana
Member Solutions
MyFamily.com

"Connecting and Strengthening Families through the World Wide Web"

MyFamily.com Technical Support:
http://myfamily.custhelp.com

Customer (Whimsyjazz) 03/27/2008 08:14 PM
Please delete all of my sites. I do not wish to pay any money for any site within MyFamily.

Auto-Response 03/27/2008 08:14 PM
Answers suggested


Question Reference #080328-000643
Category Level 1: Cancel an account
Date Submitted: 03/27/2008 08:14 PM
Last Updated: 04/11/2008 04:41 PM
Status: Waiting
MyFamily Username: Whimsyjazz

MyFamily Site Name
Smiths

Ok, so I'm not sure where the fourth website came from that she's referring to when she says she deleted three sites and that leaves one left. The point is, on March 27th, I requested that all of my sites be deleted. On April 11th, she told me that all of my sites had been deleted.

So WHY, pray tell, MYFAMILY.COM, does my CLOSED credit card account show a charge from you people on 5/22/08?!? WTF?!? You people are morons. I say again - MORONS!

I called HSBC and the nice gal there is submitting a dispute for me. She said that she checked with a supervisor, and they're not sure why a charge went through on a closed account, unless the charging company is somehow affiliated with HSBC, which I doubt. So they're going to do a chargeback and I don't have to pay this $29.95.

Tomorrow, I'm going to call Myfamily.com's 800 number and have a chat with a supervisor there. With my happy little fingers ready to forward him or her this lovely email from the helpful Iliana.



tl;dr - Don't use that website. Ever. They suck. That is all.
Subscribe
  • Post a new comment

    Error

    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 15 comments