pancetta (pancetta) wrote in bad_service,
pancetta
pancetta
bad_service

Twice a week in the morning, I buy a parfait (yogurt, granola, strawberries and blueberries) and an iced coffee. This morning, I bought one and when I sat down I noticed the consistency was totally different. The yogurt was chunky, warm and more solid. All of the liquid had drained to the bottom. Usually, it's nice and smooth (and cold!). Anyway, I tasted it and it was disgusting. It also smelled off. I brought it up and told the woman working there that something was wrong with it and she brought it back to her manager. The manager came out with her and our conversation unfolded like this:

Him: Have you ever had it before?
Me: Yes, many times.
Him: Oh because it's always nasty and if you aren't used to having it that would explain it..
Me: No, I've had it many times and it has never tasted like this.
Him: It always tastes like wallpaper and if you've never had it before, that's why...
Me: BUT I HAVE HAD IT BEFORE AND IT'S NEVER BEEN LIKE THIS. IT'S WARM AND HAS CHUNKS.
Him: Well, we can give you another one but it was made with the same yogurt as that one.
Me: NO, THANK YOU.
Him: This is the way it always tastes.

The woman offered to refund the money to me and when she came back over with it she said she agreed with me. She said that when she saw the consistency of mine, it was definitely chunky and not smooth like usual. RIdiculous. I hope other people complain throughout the day. But, I'm shocked that they are just leaving them there.
Subscribe
  • Post a new comment

    Error

    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 35 comments