They are not apologetic at all and when my brother asks what the point of a reservation is if the truck is not available, the girl on the phone says "Well you're the one who decided to move on Saturday. So do you want the truck or not?" my brother asks to speak to a manager and has basically the same conversation with him. He told the manager he understood the situation but was upset about how it was handled, the manager's response? "Well sir, you DID decide to move on Saturday" WTF? That's totally irrelevant, my brother asks for the manager's name and he chuckles and gives it, when he asks for the name of the girl who he originally spoke with, the manager replies "You don't need that."
We ended up having to go get the U-Haul in the other city, since at that point it was the day of the move and there were no other options for another moving truck available. Apparently the reason the truck wasn't there was because another customer didn't return their truck on time. I understand that happens but whatever happened to customer service? Its not our fault someone didn't return their truck on time, we did what we were supposed to do and they didn't deliver, the least they could do is say "Sorry".