endless_change (endless_change) wrote in bad_service,


OK so backstory:
So after searching for friends of the family I'd been trying to get in touch with the for the last few years, I decided to give up and pay the roughly 3 dollars that Intelius charges for unlisted phone numbers. Successful I was happy to recommend them to mother who was also trying to get in contact with someone who fell off the radar. Unfortunately she didn't get any current enough addresses or phone numbers but thats another story entirely. The other day my husband was looking at our online banking statement and noticed a charge of  19.95 from PMIDENTITY.COM asked me about and I had no idea so I googled and found This realizing that I'd been had my husband went back through out statements and found a charge from the month before also. So I went to pmidentity's website, called their number and never actually spoke to an actual person, but was given the option to cancel my account, so I did, and then I called my bank and started a fraud investigation, which is currently in the works. Then I called my mom and warned her. Well she used a prepaid debit card to order the Intellius report, which currently doesnt have any money on it so she hasnt been charged for the pmidentity, and for some reason the automated system wont let her cancel like it let me. However when she does go to reload the card theres a chance they'll deduct the money from it so she emailed Intellius. The following is a transcript of her emails so far.:

Although I don't at the moment have copies of the first few emails I know after about three she finally got a reply.

On Sun, Jun 29, 2008 at 10:33 PM, john brown <@hotmail.com> wrote:
I want my account canceled immediately, I did NOT sign up for the identity plan, and I better not be charged for it.
john m brown

Date: Tue, 1 Jul 2008 21:35:30 -0700
From: custserv@gmail.com
To: @hotmail.com
Subject: Re: my account

yes you did.  next time read the fine print, asshole. and too late as far as the charge goes. our records indicate that it already cleared. woo hoo!

*At this point my mom tries from another email address, her normal one, sending the same email as before*
Date: Mon, 9 Jun 2008 13:30:43 -0700
To: @hotmail.com
Subject: RE: INTRESP:[233740] Do Not Change the Subject Line.
From: custserv@gmail.com

Hello! Thank you for contacting Intelius customer service! To change the email address on your Intelius account, please contact us directly at (425) 974-6100 6:30 AM-4:30 PM PST Monday through Friday. We will be happy to assist you when you call. Thank you.

Thanks for using Intelifinder!
Customer Service Specialist
Phone: (425) 974-6100
Fax: (425) 974-6194

Date: Wed, 2 Jul 2008 23:13:36 -0700
From: custserv@gmail.com
To: @hotmail.com
Subject: Re: INTRESP:[233740] Do Not Change the Subject Line.

Dear John M Brown,
Remember, there is no "I" in "TEAM".
Toot Hatpin
Lead Secretary

On Thu, Jul 3, 2008 at 1:10 PM, John Brown <@hotmail.com> wrote:
Just close my account, Thank You

Date: Thu, 3 Jul 2008 20:05:32 -0700
From: custserv@gmail.com
Subject: Re: INTRESP:[233740] Do Not Change the Subject Line.

there also is no "I" in "Just close my account, Thank You".

n Fri, Jul 4, 2008 at 11:34 PM, John Brown <@hotmail.com> wrote:
well I would like my account closed.

Date: Sat, 5 Jul 2008 22:15:37 -0700
From: custserv@gmail.com
Subject: Re: INTRESP:[233740] Do Not Change the Subject Line.

If you want the account closed, why'd you sunscribe in the first place?  You shouldn't run around buying things you don't want.  Would you buy a toilet, take it home, install it, blow diarrhea in it, and then return it to the store?

From: @hotmail.com
To: custserv@gmail.com
Subject: RE: INTRESP:[233740] Do Not Change the Subject Line.
Date: Sat, 5 Jul 2008 23:25:25 -0600

Its my business why I want it closed . Have you always been an asshole or did you just wake up and thats how you are??Cause everyone wants a little ass but NOONE likes a smartass!!
Now close my account,

So Yeah, that's that. Any Advice? I personally am amused and appalled.
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