stah_chica (stah_chica) wrote in bad_service,
stah_chica
stah_chica
bad_service

  • Mood:

question

This isn't actually bad service, per se, I just want to get an opinion from this community. When you request a refill on a prescription from your doctor, what, in your opinion, is a reasonable amount of time for it to be filled? Lets say you call as soon as the doctor's office opens and the medication is something like an allergy medicine that the doctor doesn't need to see you for, they just need to call the refill in to your pharmacy, how long should the wait be?  

I called as soon as they opened and they said they may not be able to get to it today. I understand my meds aren't really high priority, but it sucks that I may have to wait til Monday because of the long weekend and I've been trying to get this since Monday. (I called Monday, they called it in Tuesday. Called the pharmacy and checked the price out of curiosity and it went up by $40 ($70 vs $30 for a teeny weeny bottle of eye drops) Called my insurance and had them give me a comparable medication that was cheaper, by the time I was able to get in touch with the right department at my insurance this was on Wednesday. I have a 9 to 5 so I have limited time to get in touch with people during business hours.  Wednesday the doctor's office was closed, so I'm trying to get it by today and I'm just wondering if this is normal? Does the kind of medication matter, like since it's just allergy medicine it's not that important? My eyes are driving me NUTS and OTC stuff never helps. ;_;

I hope this isn't against the rules.

ETA: So I called the pharmacy around 4pm to see if my medication had been called in. Pharmacy girl is surprisingly nice and suggests that I call the doctor and let them know it's REALLY important, I explain that I did that but that the receptionist said there was no guarantee. She says she is going to call the doctor for me. I call back when I'm out of work at 5:30 and the pharmacy says the doctor did not call in the script. *sigh* on the plus side, I bought the Zaditor and we'll see how it works....it would be much easier to try something OTC then have to wait every time I run out of the presciption stuff.

ETA: So I get home and have a message from the doctor's office. Apparently I need to come in for a change of medication. I can't imagine why this would be the case, since I'm not changing the drops due to any medical problems but because I can't afford the price hike (which I explained over the phone). I guess it's their policy but this is becoming such a huge pain, I'll have to miss work, fork over money for the co-pay for a doctor's visit plus the money for the new brand of drops. *sigh*
Subscribe
  • Post a new comment

    Error

    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 27 comments
Previous
← Ctrl ← Alt
Next
Ctrl → Alt →
Previous
← Ctrl ← Alt
Next
Ctrl → Alt →