Beat Yourself To Death (leaveyoufordead) wrote in bad_service,
Beat Yourself To Death

Energy Provider Mini-Suck

We've had trouble with our old electricity/gas provider, N-Power, and so I've been calling them to try and resolve it. I don't like being on hold (on one instance for almost a hour) but it is something I can deal with.

However, when I FINALLY get through to a human being, and you ask for my name, and I give you it before asking for yours, don't say "Erm..." then put the phone down on me! Was it a hard question? I was not doing it to report you, I was doing it because I need to keep a record of who told me what. And I like to know who I'm talking to. Is that so bad? I'm sorry if asking for your name was offensive, most call-centre people are pretty okay with giving their names, some do it without prompting!

I don't think we lost the connection or there was a fault on the line either, considering the dial-tone and the fact we've never had a connection problem like that before on this landline.

I had to call again and sit on hold for another 20-odd minutes before I could talk to someone else, who was really helpful and polite! And she gave me her name without me having to ask for it!

I would have reported the guy for his bad service, but without his name, I didn't think there was much I could do...

Edited due to stupid spelling mistakes. ><''
Tags: mod comment
  • Post a new comment


    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded