A world tree and the last of three (idunn) wrote in bad_service,
A world tree and the last of three

This week for the first time I had the pleasure of visiting Portland. That's not the suck, as Portland is a pretty fab place, and totally different from the New York vibe I'm used to (i.e. tons of hippies, lots of trees, people kept giving me the right of way and wishing me a good day ... whoa!).

What was not pleasurable: Vincente's pizza in southeast Portland.

I went in realistic about the food. Not many places in the States make a good pizza like you can find in New York. Turns out I was sort of correct. The pizza was alright, way too doughy, the topping was interesting. Ultimately, nothing to write home about. But what killed the experience and made me bring it here was the service.

First, one of my compatriots, Aaron, orders a pizza with goat cheese and tells the waitress it's because he's lactose-intolerant, so he can't have anything with cow milk. She says okay, and brings him a goat cheese pizza ... sprinkled with parmesan. Aaron's annoyed because he was pretty clear with his request and can't figure out how someone can mess that up. The waitress says she'll get another pizza made to replace it.

Meanwhile, me and two other friends ordered a Thai topping pizza. After about 45 minutes and several other people who ordered after us getting their food, our pizza finally arrived. It was another half hour after that that Aaron's replacement pizza arrives, and it's slightly undercooked. So far, we're not impressed.

The service is slow but we're having fun talking so it's not bad. By the time we get the bill, the place is closing.

Something turns out to be wrong with the bill - Aaron's incorrectly-made pizza was still added to the tab, even though the waitress had said she wouldn't add it. I didn't know this until after we left, otherwise I would have told him to absolutely say something, but he didn't. By that point, we'd been there several hours, it'd taken forever just to get someone to bring us the bill, and the staff seemed disorganized in general, so he and several other people in the group were just anxious to get out. Hey, his money, his choice, though I would've been pissed enough to speak up.

The best part ... after we've paid up (including the gratuity) and are heading out, the waitress approaches us holding some napkins that I assume she took from our table. She says she's very disappointed in us because we should know better than to waste napkins. "I was an environmental studies major," she says, to prove her credentials, and proceeds with a condescending lecture.

I don't know who grabbed that 1/2" wad of napkins for our table. It might have been the people who left dinner early. It might have been the remainder of us. It might have been someone who genuinely thought he or she was going to use them. Hell, maybe it didn't matter, since it was just a handful of napkins, and who in their right mind has the audacity to condescend to their customers?

The waitress got two seconds into her lecture before Aaron said, "Excuse me, but we don't need a lecture from you, thanks". And we walked out.

As I said, the place was so disorganized that we got the distinct impression that the problem rests in management, so registering a complaint with them seemed fruitless. We definitely won't go back, though.

Good service - all of the wonderful people working all of the wonderful Japanese restaurants. My God, your Portlanders have the monopoly on great sushi outside of Japan!
  • Post a new comment


    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded