Ozymandias (silverdragon729) wrote in bad_service,
Ozymandias
silverdragon729
bad_service

Apparently, it's considered surgery when...

I recently went to get my annual eye exam.  I've had glasses since I was 6, and know how the procedure works.  They have a nurse look at my eyes and test my vision and test for glaucoma, and then the doctor comes in to double check it all and make sure my eyes are fine.  

On this particular day, when the doctor finally entered the room, she proceeds to check out my eyes, and tells me I have an eyelash sticking out, and says "Let me just get that for you."  She then whips out some tweezers, and yanks it off; I barely noticed she had done anything.

So, when my mom and I go up to pay, they hand us this bill for, like, 400$, and she said "What? We're supposed to have a 15 dollar co-pay only."  And the receptionist double checks the bill, and then says, "Well, it says an extra 400 dollars for emergency surgery."  It turns out that her removing my eyelash (without my permission, mind you) was going to cost me 400 dollars, something I cannot afford for a simple eye exam.  Luckily, I had my mother with me, and she nicely told the woman that we wouldn't be paying for it, because we weren't told in advance that it was considered surgery or that we'd be charged.  The woman wouldn't budge at first, but my mom was like, "Give me a break.  It took her two seconds.  Anyone could have done it, it wasn't surgery."  So, the receptionist gets her boss, and when it's finally explained what happened, the boss is all smiles and says that this time they'll wave the charges. 
 
THIS time!?  I can promise them that there will be no NEXT time!
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