Elizabeth (wishmonster) wrote in bad_service,


I'm happy to have found this community, because though I try to be a lovely and polite customer, I still seem to encounter poor service more often than one might hope.

Without fail, I always encounter grumpy workers at my local Chick-fil-a. Grumpy, unreasonably rude workers. Does anyone know why they're so bitter? A few months ago, I took my mother, who had never been to a Chick-fil-a before -- not odd, since it's one of only two in our entire state. She was curious about the difference between the Chick-n-strips and the Chick-fil-a nuggets. She said, "I have a question for you." The young man behind the counter immediately barked back some information that was totally obvious, as it was posted all over the place. Now, having read the customers_suck livejournal for a number of years now, I understand that people ask dumb questions all the time -- but still. He seemed embarrassed, yet remained hostile, when my mother said, "Actually, I was wondering something totally different."

Several weeks passed, and we again went to Chick-fil-a. This time, we got a completely different employee to handle our order. Yet, again, he was intolerably rude. But my mother decided to kill him with kindness, and proceeded to make a big show of being very kind and polite. The man was flustered, and slipped us ten coupons for free lemonade. But it could not make up for the impression that the people at Chick-fil-a are, in a word, discontent.

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