faea (faea) wrote in bad_service,
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faea
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Best Buy

I've been a reader for a while now, and this is my first post.  Back in december I was hospitalized for pre-eclampsia.  On January 2nd I had an emergency Csection which lead to our beautiful baby girl.  While I was in the hopsital my husband received a settlement to a class action lawsuit he was part of.  It was a fortune, but enough to help considering we couldn't really aford for me not to be working.  He decided to get me a late present and went to Best Buy to get me a laptop so I could not feel so isolated.  He went in and told them he had two requirements for a computer.  It had to be able to run a word processor and World of Warcraft.  Not a big deal right?  He was willing to spend up to 1000.  You figure he'd find something good.  Well he came back with this lovely little compact.  And honestly it does work great if it didn't run vista.  He also bought me Word 2007.  Btw he spent 800 total.  I was a little surprised the sold him a cheaper product when he was willing to pay more.  So I load that on there, not a problem.  WoW won't run.  So a friend said wait til i was home from the hospital and he'd look at it.  I tried loading a few other games or programs, no go.  all have the same problem.  Not compatable with Vista.  

So we get home with our little girl five days after she was born.  we were so lucky she didn't have any health problems despite being a preemie.  So our friend comes over.  he thinks its a compatibility issue.  I finally give up.  I hate vista.  won't run a thing.  can't run my camcorder thorugh it, webcam i had to fight, etc etc etc. 

Its june now.  and our tech friend is back from air force reserve tech school.  He decides randomly he's going to have a look at it, because so far as he knows vista runs wow.  so he sits down with it.  basically we were assured we had bought a computer that could run everything fine.  what we got was a laptop with a baseline video drive and something to do with the way vista runs.  it runs at 64 but we need it to be at 124 and its not capible.  He said anyone who knwos computers would not say that this can run WoW.  So he and my husband go down to Best Buy.  We know we cant return it or refund it because its been so long.  We'd just like a solution to the problem.  They come back an hour later saying the only thing that Best Buy was willing to do is IF  we gave them 30 dollars they'd try to install WoW for us, with no gaurentee it'll work.  They did say taht they looked at it at least, not just ask for more money. Now at this point three people have tried it with every trick they knew, so paying someone to do it again sees rediculus to me.  Then again, I'm not sure what I expected for a solution.

I was feeling rather upset so I wrote their corporate office stating what had happened and that I felt that my husband had been taken advantage because of his lack of knowledge and that their responce seemed to lack interest or care because we didn't and weren't willing to spend top dollars at their establishment.  I got a small email back the next day saying roughly they value all their customers and they are forwarding this on to all parties involved.  considering i never told them where this happened or exactly when i definately got the feeling of the generic email being sent out over a complaint.  No real interest or concern of an upset costumer.

Currently I am waiting to hear from a friend over a copy of windows 64 which apparently will run properly on the laptop and run WoW. I've never heard of it before but I trust my computer friends. They clearly are willing to work with me to fix the issue.
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