Alfonsina Svoboda (alfiechat) wrote in bad_service,
Alfonsina Svoboda
alfiechat
bad_service

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My first post here

Here where I live there are two restaurant delivery services that host menus from tons o places in the area. The suck isn't with them, it's with the restaurant itself. The delivery serivce did all they could to help straighten this out. So, background:

I come home from shopping and going to the bank,and decide to treat myself to lunch. I go to www.mealsdelivered.net and order from this Chinese place in the area. I order an appetizer platter(figured hubby would share) and a b1 lunch box(which was supposed to consist of General Tso's Chicken, a choice of beef,chicken, or shrimp with Broccoli, and chicken fried rice.) It asked if I wanted steamed or fried rice, and i assumed that this was in regards to my other two entrees. SInce this happened before(they left out the fried rice even though it was part of the box), in the note field I mentioned that the last time I ordered this combo, they left out the fried rice, so could the sevice tell the restaurant to be more careful. I didn't think this was out of line. The delivery service called me and said they told the restaurant to be careful because of the screwup the last time. Lo and behold, the delivery guy arrives, I pay him and get my food. I put it on the table, all is well with the appetizers. However, they again forgot the chicken fried rice. I called the delivery service and the woman was like,lets get to the bottom of this. She looked up the menu online and said, oh, they probably thought that since they asked if you wanted plain or fried with your entrees that you didn't want fried rice. But it was part of the plate. So she called the restaurant and said, "you guys screwed up. you owe her some fried rice." And told them that the menu was very confusing and to fix the problems.


and the real suck: I have actually also sat down to eat in this same restaurant and ordered the same combo, and got it correct that time. Don't see how it is so impossible to duplicate online. sigh. But at least the delivery service didn't screw up, the Chinese place did. In the end, they sent a driver to get my rice and I gave him an extra tip for the trouble, since it wasn't his fault. What would y'all have done?
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