I checked a book out last fall and was reading it while waiting for the subway. A homeless guy came along and thought it would be funny to knock it out of my hands. Of course it landed in a puddle of God only knows what and obviously had to be replaced. I brought it back to the library to pay for it and the woman at the desk proceeded to yell at me for "desecrating a library book" and having "absolutely no respect" for their property. I told her it wasn't my fault and that what had happened to it had been beyond my control. She proceeded to respond with, "well then you shouldn't have brought it with you." I seriously thought about making a complaint right then, but chalked her behavior up to having a bad day and gave her the benefit of the doubt.
Two weeks later I'm back in the library and she checks me out. She greets me with, "So which one are you going to ruin this time?" I inquire as to what exactly her problem is and she tells me she's just kidding when she is obviously not. Of course the next time I see her, it happens again. And again and again every time I see her for months. Finally she said something nasty to me again yesterday ("Try not to drop it in anything disgusting") and I had had enough. I asked to see the director of the library and told her all about the other woman's attitude. And of course all she got was a slap on the wrist.
Now I really did not want to make a serious problem for the woman. I don't want to be the reason she gets fired, but I expected something a little more than the director telling her to "be a little nicer to the young lady." WTF is wrong with people?