Just got a call from a manager who told me that another employee was informed by the girl that didn't get it that she had an impossible phone customer, told her how I wanted to order a dress for a Virginia wedding, blah blah. The employee had the girl show her my information and when the girl left for the day, took my info to the manager and relayed the story to her.
Got my appointment, a huge apology and a discount for the dress on top of the discount I get for the bride ordering her dress from DB.
So, they get a thumbs up. Now let's hope the service isn't as bad as some of you have been saying!!