Kimber (chesterismyhero) wrote in bad_service,
bad_service you want me to pay you or not?

On April 26th, the husband and I bought a PT Cruiser.

About a week later, I get a phone call from Chrysler Financial verifying all the info we provided. The CSR tells me that I'll be receiving my payment coupon about 2 weeks before the payment is due, or I could pay it online. I take down the info I need to pay online because that's how I prefer to pay my payment. She also tells me that I might not receive the first payment coupon, so it would be best to pay it online if I could or over the phone.

So I go to the Chrysler Financial site, log in, and pay my bill. All my information comes up and it says the payment went through, so I assume everything is good.

Today I get my payment coupon in the mail......except it isn't from Chrysler Financial...Apparently CitiFinancial Auto took over our loan.

O...K..... So I call CitiFinancial to find out what the hell is going on. Apparently they took over our loan 2 weeks after we got the car....and didn't bother to tell us.

What the hell?!

At least the payment I made through on the Chrysler site went through, but what if it wouldn't have?!?

Erg. It isn't OMG Horrible Service...but transferring my loan without telling me, me paying the wrong just doesn't sit right with me.
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