Plain Rebecca Jane (annaonthemoon) wrote in bad_service,
Plain Rebecca Jane

Grocery Store Woes

Yesterday I went grocery shopping and we spotted an end cap that had a huge 10 for $10 sign on it. The items on display were instant noodle lunches in a rectangular container that Maruchan and Nissan both started making recently. Both brands were present on the shelf, so we grabbed two, one of which happened to be Maruchan brand and one happened to be Nissan.

The store we go to has a policy of giving .03 for every bag you bring in. Since I use cloth bags, I usually wind up with a .30 or so credit on my bill. When the cashier forgets to add it, I always stop at the customer service counter to make a suggestion to put a sign at each register to remind the cashiers of the policy, and I usually have to show them my receipt. Today was no exception, as the cashier had once again neglected to give credit for the bags.

While I was waiting to make my suggestion, I noticed on the receipt that only one of the instant noodle lunches rang up at $1,with the other one ringing up at $1.39. I pointed this out to the woman behind the Customer Service counter and she asked me where I had gotten the items and I told her the specific end cap. She went and looked, came back and told me I was right, the item I purchased was on the same shelf, but the sale only applied to the one brand and not both. I pointed out to her the store policy where if something is shelved wrong you get the item for free but I also told her I would be satisfied with getting the .39 back, and she told me she couldn't do it because the tags on the shelf were for the correct item on sale. I tried to explain again and got so far as having her admit that the 10 for $10 sign in front of the items was misleading if both items were not $1, but she still maintained I couldn't get the difference back or get the item for free because it wasn't the item on sale.

Not in the mood to ask for a manager, I wound up returning the item. After all, we wouldn't have purchased them if they hadn't been on sale. It might have only been .39 extra, but it was more out of frustration over the misleading sign that we returned it over any other reason. Honestly, if we had discovered the discrepancy when we got home we'd have probably said "oh well" and just chalked it up as an unfortunate mistake.

My main frustration is that this is one of the nicer/cleaner grocery stores in my area, and yet half the employees don't know store policy or fail to understand the policies.
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